Coronavirus (Covid-19) Update
We want to make sure that both our customers and plumbers are staying safe and healthy during the coronavirus pandemic and here we have put together some useful information to help you.
Are we still working?
Yes! If any of our team do show symptoms they self-isolate in line with current government guidelines.
If you would like to continue with a boiler quote click here. One thing that sets us apart from other companies is that we are now offering convenient estimates through video chat to all prospective customers.
Once we understand the issue, we can provide an honest and thorough cost evaluation so you can know upfront what you will need to pay for the service. The instant video chat service can provide you with necessary information regarding your plumbing issues without us having to come out to your property.
What are we doing?
We have been in contact with our customers to advise them that they are to make us aware immediately of anyone showing Covid19 symptoms within the household.
In line with the government guidelines; If you yourself are currently self-isolating, or live with someone who is self-isolating due to Covid19 symptoms, we ask that you inform us immediately of your situation.
What can I do?
If you are displaying any symptoms, you must make us aware, we, unfortunately, will not be able to complete any work at your property. We can then rearrange your date or issue any refund paid.
On arrival of your engineer:
Do not shake the engineer’s hand on arrival.
Keep a suitable distance from the engineer.
We will be providing updates on how to deal with working in these situations, in line with the government guidelines on best practice.
Whatever plumbing or heating problems or questions you have, we are happy to take a look and offer a solution. Our prices are always competitive and our work is second to none.
Our regular opening hours are Monday to Saturday, but if you have a plumbing emergency, call our number and we will be out to see you as quickly as possible.
If you are self-isolating
If you or anyone in your home are self-isolating we won't be able to complete any work at your property.
You need to contact the office as soon as possible to re-arrange or to cancel the order. Under these circumstances, we will issue a full refund if one has been paid.
Why Choose Us
We take extra care and pride in our work and reputation as its our family business
We have worked in the plumbing and heating sector for 30 years and never missed an appointment
We offer a variety of ways to pay, including finance options to suit everyone
We are so confident in our pricing we guarantee to beat any genuine like-for-like quote, or you’ll get an Amazon voucher on us
We strive for 100% customer satisfaction
We offer plumbing and breakdown cover for peace of mind